FAQs

WEBSITE REGISTRATION

Why should I register on your website?

Floralsilk is a trade only website. By registering, you will be able to view our full product ranges and prices, check stock, and download copies of our brochures in PDF format. You can also submit orders, check the status of outstanding orders, and view your invoice history. Additonally,you will be kept up to date with market information and customer advise from our mailouts. However, please be assured we will never pass your details to any other organisations. 

How do I register on your website?

Click on the "Trade Log In / Register" link in the top right hand corner of the homepage, click on the "Trade Registration" green button and complete the fields. If you have previously bought from Floralsilk, please enter your customer number. This consists of six characters, beginning with C0. You will find this on a previous order confirmation or sales invoice. You will then receive a confirmation email acknowledging your registration. Once we have received your details, we will complete the necessary checks at our end. If successful, you will then receive a second email confirming that your account is active, allowing you to access the website with your login details. 

I have forgotten my password - what should I do?

You can request a password reminder at any time by clicking on "Trade Log In / Register" and then clicking on "Forgotten your password?" You should then enter your email address and click on the "Submit" green button. You will then receive a link by email to reset your password. 

Can I change my password?

Yes, you can change your password at any time. Simply log into your account, go to "My Account", and select "Change Password" on the left hand side. Complete the fields and click on the "Save" green button. 

 

FINDING AND VIEWING ITEMS

How do I find an item I'm looking for?

To look at our items, first log into the website. You can search for a particular product in four different ways:

   1. Using the seach box at the top of the page with the Floralsilk product code, e.g. BB21334RUB.

   2. Using the search box and the product term, e.g. "Casablanca Lily."

   3. Browsing through the product categories using the drop down menu e.g. Flowers & Foliage, Floral Stems, then Lilies. Please note that not all items can be found this way as not all categories are listed. 

   4. Selecting the high level category, e.g. Floral Stems, and then using the filters down the left hand sideof the page to find what you are looking for.

 

PLACING AN ORDER

How do I place an order through the website?

To place an order, firs log into the website. When you have located the item you require, select the quantity you require (this will display in pack multiples) and then click on "Add To Order." You will see a message advising the item has been successfully added to your order and can then choose to continue browsing or view your order so far. When you have finished browsing, click on "Order Basket" in the top right hand corner to view your full order. This allows you to review and make any required amendments but please remember to click on "update order" if you have made any changes. When you are happy to place your order, click on "Proceed to Checkout." You will need to select a delivery date by clicking on the calendar icon, choose a date and then submit. Cilck on "Proceed to Checkout" again and you will be directed to the Checkout stage. Complete the required fields and to send the order to us, click on "Place Order." 

Is there a minimum order value?

Yes, our minimum order value is £100 (exlcuding VAT) and orders below £400 (mainland UK) are subject to carriage charge (please see Delivery for further details.)

What are your minimum order quantities? 

All of our products are sold in box quantities. You can find this information in the product description. If an item shows packing information of "12/72 pc", this means it is sold in multiples of 12 i.e. an inner of 12 stems. 

Can I order samples?

Yes, you can order samples which are charged at the usual trade price but please note these are non-returnable and non-refundable.