Can I still order from you?

Yes. You can order online or via email to sales@floralsilk.co.uk

I don’t have an account.  Can I still order?

Yes you can. Simply register for a trade account on our website and you should receive confirmation and log in details within a couple of days.

 

If I order now, when will I receive it?

Our warehouse is still fulfilling orders but we are operating at a much reduced capacity in order to comply with safe working practices. Due to the reduced demand we are having fewer collections and our carrier are not guaranteeing our usual service. Please be assured though that your order will be sent out as soon as possible and you will receive notification once it has been dispatched.

 

Is my Christmas order secure?

Please be assured that we have committed to all of your Christmas orders and would appreciate it if you could also return that support by not cancelling any lines until the economic outlook becomes clearer. We hope that by the end of May, we will have a better idea of future trading. We are optimistic that Christmas will be a time for us all to look forward to and bring cheer to the nation when it will be most needed and appreciated.

 

What are you doing to keep staff safe during this time?

In order to keep Floralsilk operational, we have a skeleton staff working either from home or practicing safe distancing in the warehouse. All government guidelines are being adhered to as the safety of our team is of paramount importance.

 

What are you doing to make sure deliveries to customers are safe?

We are sending out any orders through Parcelforce who are operating with all necessary precautions. Please visit their website https://www.parcelforce.com/coronavirus for more information. Public Health England (PHE) has advised that people receiving parcels are not put at any additional risk of contracting the coronavirus (COVID-19).

 

Is there a minimum order value?

Yes, our minimum order value is £100 (excluding VAT) and orders below £400 (mainland UK) are subject to carriage charge.

 

Are you still able to receive stock from overseas in the current environment?

Yes we are already seeing normal service starting to resume from many of our suppliers in the Far East and all Christmas 2020 orders should be delivered as normal. We also have a large UK floral stockholding and so can fulfil any everyday orders without issue.

 

Can faux flowers be a successful replacement for fresh?

Faux flowers are a great replacement or addition to fresh flowers especially in the current climate where it is difficult to source fresh. Faux blooms are now of such high quality that it can be difficult to tell the difference by sight or even touch. They can also be a beneficial replacement during the hay fever season as are naturally pollen free. Use them on their own for a long lasting arrangement or add to fresh for a fuller bouquet.